What kind of shipping methods do you offer? We will choose different shipping methods to send you the goods based on the location of the customer’s country.
Do you ship to all countries? Yes, we ship to all countries. We do not ship to APO/FPO address.
Standard Shipping: 5-7 business days for transit, with an additional 2-3 business days for processing
We offer free shipping on all orders.
Once your order is placed, you will receive a confirmation email letting you know that our team has received your order.
Earthtone uses United States Postal Service, FedEx SmartPost, FedEx Ground or FedEx Air to ship your orders. You will receive a shipping confirmation email confirming the carrier and the estimated delivery date.
How do I track my order(s)? Tracking information will be emailed to you within 48 hours of your order being shipped.
If you have any questions about the shipping, please contact our customer service: [email protected].
What if my product arrived damaged? In the unlikely event that you have received an item that is damaged or incorrect, please contact us email [email protected]. We will work with you to arrange a return, replacement, or refund.
How do I change or cancel my order(s)? Orders can be changed or cancelled before they have been shipped. Once they have shipped, we cannot change order(s) details or cancel them. If your order(s) has not shipped, please contact us at [email protected] to make changes.
Please contact us at [email protected] be sure to include your order(s) number.
I haven’t received my order(s) yet – what do I do? If you have any questions regarding your shipment or if you have not received your tracking number, you are more welcome to contact us at [email protected] and we will assist you further.
Customs, taxes and duties Your destination country/region may require value-added tax (VAT), other taxes and/or customs fees. Earthtone bears all taxes and fees.
